Royal Mail Tracked

Tracked 48 - £3.95 FREE FOR UK ORDERS ABOVE £120.00 (Delivered within 48 hours of dispatch)

Tracked 24 - £6.95 (Delivered within 24 hours of dispatch)

Delivered Monday to Sunday (Excluding bank holidays)

Dispatched by HQ - Monday - Friday (Excluding bank holidays) orders placed before 1pm will be shipped same day.

Please note Blackfort Equestrian cannot accept responsibility for items being delayed in severe weather conditions however we will endeavour to keep customers updated on progress of deliveries.

We cannot accept responsibility for lost or stolen parcels if Royal Mail has scanned the parcel at your GPS location and attached a delivery photo.

Express delivery is not available to Scottish Islands / Highlands. 

Certain delivery services could be restricted in some areas and deliveries may take longer. Any queries please email info@blackfortequestrian.com

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Royal Mail now offers leave in a Safe Place, it is automatically assumed Royal Mail can leave your parcel in a Safe Place. If you wish for your parcel not to be left in a safe please email us before or within 30 minutes of ordering so we can opt you out of your parcel being left.

Please note we do not accept any responsibility for parcels lost or stolen due to being left in a Safe Place. We can attempt to raise a claim with Royal Mail in certain circumstances and we will be able to refund/resend your parcel if this is accepted.

Please see International shipping as orders come under new EU VAT ruling.

We've partnered with our couriers to provide DDP (Delivered Duties Paid) to avoid surprises. Taxes and duties, if applicable, are shown at checkout.

To start a return, complete the included returns form in your parcel and access our returns portal here

If you need another returns form click here to download a replacement.

If you are exchanging complete the form and include this within your return.

To be eligible for a refund, clothing must be unworn, unmarked and returned in the original packaging and tags attached. 

Our returns policy is 28 days from receiving your goods. If 28 days have past since your purchase, unfortunately we can’t offer you a refund or exchange. 

Non-returnable items:

Gift cards

Sale Items (these are refunded as store credit)

Please note we reserve the right to make a deduction or return the item if clothing is returned with make up / tanning products / perfume marks. Please return items in an unworn/unwashed, resalable condition to avoid deductions/returns. 

Shipping costs are non-refundable. 

If you are shipping an item over £150, you should consider using a traceable shipping service. We cannot take responsibility for lost returned parcels.

Unfortunately at this time returns are not free, we deduct £3.95 from your refund if you use our returns portal postage service.

Exchanging items however is free of charge once only!

Yes! We offer free exchanges if you are unsure of your size. Order 2 items of the same product in different sizes and return the wrong size to us for free! No need to exchange the wrong size for a whole new product!

Please note if all the items are then returned a £3.95 charge is still deducted from your refund.

Place the item back within its original packaging and reseal the shipping bag.

Use our returns portal to generate a shipping label.

You can take the item to your local post office or you can arrange a collection from just 60p from your home/work address via Royal Mail's Collection Service https://send.royalmail.com/collect/youritems 

If you are shipping an item over £150, you should consider using a traceable shipping service. We cannot take responsibility for lost returned parcels. Need a new returns form? Download here Download Additional Returns & Exchange Form 

If you believe an item is faulty please email info@blackfortequestrian.com please attach pictures and include your order number if you can. We will investigate and come back to you with a resolution.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you of the approval of your refund. Please note shipping costs are non refundable. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@blackfortequestrian.com

BLACKFORT EQUESTRIAN

UNIT 8, KINGSFORTH BUSINESS CENTRE

KINGSFORTH ROAD

THURCROFT

SOUTH YORKSHIRE

S66 9HU

If you are shipping an item over £150, you should consider using a traceable shipping service. We cannot take responsibility for lost returned parcels.

If your parcel hasn't arrived after 5 full working days (Mon-Fri) please email us at info@blackfortequestrian.com so we can start our investigations. We use a traceable shipping service and we will do everything we can to secure details on the lost parcel. 

We ask during this time you are patient as these investigations can sometimes take up to 14 days, however rarely this long. We will endeavour to provide support and updates during this time to secure the location of your parcel.

Please note Blackfort Equestrian cannot accept responsibility for items being delayed in severe weather conditions however we will endeavour to keep customers updated on progress of deliveries.

We cannot accept responsibility for lost or stolen parcels if Royal Mail has scanned the parcel at your GPS location and attached a delivery photo.

From the 1st of January 2021, the UK will leave the EU. What does this mean?  For our worldwide customers, who are not part of the EU, everything will remain the same. For our customers who are part of the EU – orders will now be subject to tax and duty charges. This is included at checkout. If you have any queries, please contact us at info@blackfortequestrian.com.  

We have a full product care guide that with increase the lifespan of your new riding collection! View this here

We use Royal Mail tracked services. Royal Mail will now deliver and leave in a designated safe place. Please check all areas, we cannot accept responsibility for lost or stolen parcels if Royal Mail has scanned the parcel at your GPS location and attached a delivery photo.

Please try to ask your local delivery person first before contacting us.