Royal Mail International Tracked service £13.95 delivered Monday to Fridays 5-7 Working Days.

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Please note Blackfort Equestrian cannot accept responsibility for items being delayed in severe weather conditions however we will endeavour to keep customers updated on progress of deliveries.

We cannot accept responsibility for lost or stolen parcels if the delivery courier has scanned the parcel at your location and/or attached a delivery photo.

If a parcel is delivered to a neighbour or parcel hub reasonable effort must be made to retrieve this item before we can start an investigation for lost parcels.

Royal Mail Northern Ireland Delivery Tracked service £5.95 delivered Monday to Fridays 5-7 Working Days.

Free for orders above £120.00

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Please note Blackfort Equestrian cannot accept responsibility for items being delayed in severe weather conditions however we will endeavour to keep customers updated on progress of deliveries.

We cannot accept responsibility for lost or stolen parcels if the delivery courier has scanned the parcel at your location and/or attached a delivery photo.

If a parcel is delivered to a neighbour or parcel hub reasonable effort must be made to retrieve this item before we can start an investigation for lost parcels.

We now ship including international VAT/TAXES and customs duty that apply for all orders below £135/€150

Please be aware any order exceeding £135/€150 (including shipping cost) additional tax custom duties apply, these are collected via your delivery courier.

This includes Northern Ireland.

You can receive your order in selected countries via DDP (Delivered Duties Paid) please email us and we will calculate the revised price and issue an invoice for the additional charges. This must happen before shipping.

Please email us at info@blackfortequestrian.com with the subject DDP and your order number.

For orders over £135/€150 customs and duties apply.

If you choose to not pay your customs charges our delivery courier will return this item back to us, please be aware this can take 14-21 days and we are unable to refund your order until it is back with us. We can only refund the items purchased not the shipping cost. An admin charge of £5 also applies to orders returned due to unpaid custom charges.

If you choose not to accept your delivery our courier will return this item back to us, please be aware this can take 14-21 days and we are unable to refund your order until it is back with us. We can only refund the items purchased not the shipping cost. An admin charge of £5 also applies to orders returned due unaccepted orders.

DHL International Express service £21.95 delivered Monday to Fridays 2-5 Working Days.

£9.95 for orders over £200+

UK VAT is removed at checkout.

Blackfort Equestrian is not liable for any customs or additional local charges for your parcel.

DHL EXPRESS WORLDWIDE £34.95 7-10 working days.

We currently ship to the following countries using DHL INTERNATIONAL EXPRESS.

Australia, New Zealand & Kuwait

Blackfort Equestrian is not liable for any customs or additional local charges for your parcel.

DHL EXPRESS WORLDWIDE £65.00 10-14 working days.

Based upon a parcel 1.5kg and below.

Blackfort Equestrian is not liable for any customs or additional local charges for your parcel.

To be eligible for a refund, clothing must be unworn, unmarked and returned in the original packaging and tags attached. 

Our returns policy is 30 days from receiving your goods. If 30 days have past since your purchase, unfortunately we can’t offer you a refund or exchange. 

Non-returnable items:

Gift cards

Sale Items (these are refunded onto an e gift card)

Please note we reserve the right to make a deduction or return the item if clothing is returned with make up / tanning products / perfume marks. Please return items in an unworn/unwashed, resalable condition to avoid deductions/returns. 

Shipping costs are non-refundable. 

Returns address:

BLACKFORT EQUESTRIAN

ROTHERHAM ROAD

PARKGATE

SOUTH YORKSHIRE

S62 6FP

If you are shipping an item over £50, you should consider using a traceable shipping service. We cannot take responsibility for lost returned parcels.

Place the item back within its original packaging and reseal the shipping bag.

Please use the included return form within your parcel.

Items must be unworn, unmarked with original tags / packaging attached.

State upon the parcel the item is a UK RETURN / CUSTOM DUTIES PAID

If you are shipping an item over £50, you should consider using a traceable shipping service. We cannot take responsibility for lost returned parcels. Need a new returns form? Download here Download Additional Returns & Exchange Form 

To be eligible for an exchange, clothing must be unworn, unmarked and returned in the original packaging and tags attached. 

We can provide exchanges within 30 days of receiving your order. If you need to exchange an item please use the included form within your parcel and send back the item to us.

International Exchanges are currently at your cost. To qualify for an exchange - items must be unworn, within original packaging and tags attached to be accepted for exchange. Please include the items and size you require exchanging to, if there is an increase in the order total a payment link will be emailed to you. 

Need a new exchange form? Download here Download Additional Returns & Exchange Form 

If you believe an item is faulty please email info@blackfortequestrian.com please attach pictures and include your order number if you can. We will investigate and come back to you with a resolution.

We are not liable for any customs/duty charges, when sending a return, you must clearly state on the parcel ‘UK Return – All Tax & Duties Paid’ – Should we receive a return, where this information has not been made clear and taxes & duties have been charged, we will not accept the return and it will be the customers responsibility to clear these charges. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you of the approval of your refund. Please note shipping costs are non refundable. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@blackfortequestrian.com

If your parcel hasn't arrived after 14 full working days (Mon-Fri) please email us at info@blackfortequestrian.com so we can start our investigations. We use a traceable shipping service and we will do everything we can to secure details on the lost parcel. 

We ask during this time you are patient as these investigations can sometimes take up to 14 days, however rarely this long. We will endeavour to provide support and updates during this time to secure the location of your parcel.

Please note Blackfort Equestrian cannot accept responsibility for items being delayed in severe weather conditions however we will endeavour to keep customers updated on progress of deliveries.

We cannot accept responsibility for lost or stolen parcels if the delivery courier has scanned the parcel at your location and/or attached a delivery photo.

If a parcel is delivered to a neighbour or parcel hub reasonable effort must be made to retrieve this item before we can start an investigation for lost parcels.

We have a full product care guide that with increase the lifespan of your new riding collection! View this here