We now provide live shipping rates at checkout using a 3rd party provider.

This provides us better shipping rates, your shipping costs will be calculated at checkout and now include local taxes and duties.

******************************************

Please note Blackfort Equestrian cannot accept responsibility for items being delayed in severe weather conditions however we will endeavour to keep customers updated on progress of deliveries.

We cannot accept responsibility for lost or stolen parcels if the delivery courier has scanned the parcel at your location and/or attached a delivery photo.

If a parcel is delivered to a neighbour or parcel hub reasonable effort must be made to retrieve this item before we can start an investigation for lost parcels.

Royal Mail Northern Ireland Delivery Tracked service £5.95 delivered Monday to Fridays 5-7 Working Days.

Free for orders above £120.00

******************************************

Please note Blackfort Equestrian cannot accept responsibility for items being delayed in severe weather conditions however we will endeavour to keep customers updated on progress of deliveries.

We cannot accept responsibility for lost or stolen parcels if the delivery courier has scanned the parcel at your location and/or attached a delivery photo.

If a parcel is delivered to a neighbour or parcel hub reasonable effort must be made to retrieve this item before we can start an investigation for lost parcels.

We have great news, we now offer a DDP (delivered duties paid)

You pay duties and local taxes at checkout and we pay these onto the correct local authorities.

This applies for all EU overs above and below £135/€150

This includes Northern Ireland.

No more surprises after we've shipped your order!

Please email us at info@blackfortequestrian.com if you have any questions

In the UK we use Royal Mail to ship to our international hub, this takes 24 hours on a working day, your parcel is then relabelled and sent using a local courier or delivery partner in your country.

All customs, duties and taxes are taken care of.

By partnering with local couriers we can offer the best international shipping prices.

If you choose not to accept your delivery our courier will return this item back to us, please be aware this can take 14-21 days and we are unable to refund your order until it is back with us.

We can only refund the items purchased not the shipping, customs or duties cost.

We now provide live shipping rates at checkout using a 3rd party provider.

This provides us better shipping rates, your shipping costs will be calculated at checkout and now include local taxes, duties and new tariffs.

******************************************

Please note Blackfort Equestrian cannot accept responsibility for items being delayed in severe weather conditions however we will endeavour to keep customers updated on progress of deliveries.

We cannot accept responsibility for lost or stolen parcels if the delivery courier has scanned the parcel at your location and/or attached a delivery photo.

If a parcel is delivered to a neighbour or parcel hub reasonable effort must be made to retrieve this item before we can start an investigation for lost parcels.

These are now included at checkout using our DDP (delivered duties paid) service.

After checkout there is now no more additional charges or tariffs.

At checkout tariffs and taxes are clearly displayed.

We've partnered with local couriers in your country to provide the best rates and service.

In the UK we use Royal Mail to ship to our international hub, this takes 24 hours on a working day, your parcel is then relabelled and sent using a local courier or delivery partner in your country.

All customs, duties, tariffs and taxes are taken care of.

By partnering with local couriers we can offer the best international shipping prices

If you choose not to accept your delivery our courier will return this item back to us, please be aware this can take 14-21 days and we are unable to refund your order until it is back with us.

We can only refund the items purchased not the shipping, customs or duties cost.

From 29 August 2025, the United States removed its $800 de minimis threshold for most imports. This means that all goods entering the U.S. are now subject to customs duties and processing fees, regardless of value.

If your order is manufactured in China but shipped from the UK, U.S. Customs will apply the tariff rate for Chinese‑origin goods, not UK goods.

Duties are based on the country of manufacture (also called “country of origin”), not where the parcel is shipped from.

Even if your order is packed and dispatched from the UK, if it was made in China, the China‑specific tariff rate applies.

Under the new rules, most goods manufactured in China are subject to additional U.S. import tariffs. The exact rate depends on the product category and its Harmonized System (HS) code. For many consumer goods, this can be 25% or more.

The recipient (you) is responsible for paying any duties, taxes, and customs clearance fees when the parcel arrives in the U.S.

We do now offer a DDP service so these are included at checkout.

No, we've partnered with an international hub to speed up processing times. Delivery timescales are shown at checkout.

Add items to your basket and at checkout live rates and customs are shown

The U.S. government introduced these changes to increase tariff collection and apply consistent rules to all imports, regardless of value. This affects most international sellers, not just us.

We now provide live shipping rates at checkout using a 3rd party provider.

This provides us better shipping rates, your shipping costs will be calculated at checkout and now include local taxes, duties and new tariffs.

We now provide live shipping rates at checkout using a 3rd party provider for the following countries

Singapore, United Arab Emirates & Saudi Arabia

This provides us better shipping rates, your shipping costs will be calculated at checkout and now include local taxes, duties and new tariffs.

All other countries we use DHL at a set shipping rate shown at checkout and any local taxes and duties apply and are collected by your courier during transit before delivery.

We've partnered with local couriers in your country to provide the best rates and service.

In the UK we use Royal Mail to ship to our international hub, this takes 24 hours on a working day, your parcel is then relabelled and sent using a local courier or delivery partner in your country.

All customs, duties, tariffs and taxes are taken care of.

By partnering with local couriers we can offer the best international shipping price

If you choose not to accept your delivery our courier will return this item back to us, please be aware this can take 14-21 days and we are unable to refund your order until it is back with us.

We can only refund the items purchased not the shipping, customs or duties cost.

To be eligible for a refund, clothing must be unworn, unmarked and returned in the original packaging and tags attached. 

Our returns policy is 30 days from receiving your goods. If 30 days have past since your purchase, unfortunately we can’t offer you a refund or exchange. 

Non-returnable items:

Gift cards

Sale Items (these are refunded onto an e gift card)

Please note we reserve the right to make a deduction or return the item if clothing is returned with make up / tanning products / perfume marks. Please return items in an unworn/unwashed, resalable condition to avoid deductions/returns. 

Shipping costs are non-refundable. 

Returns address:

BLACKFORT EQUESTRIAN

18 GANDER LANE

NAPIER COURT

BARLBOROUGH

S43 4PZ

If you are shipping an item over £50, you should consider using a traceable shipping service. We cannot take responsibility for lost returned parcels.

Place the item back within its original packaging and reseal the shipping bag.

Please use the included return form within your parcel.

Items must be unworn, unmarked with original tags / packaging attached.

State upon the parcel the item is a UK RETURN / CUSTOM DUTIES PAID

If you are shipping an item over £50, you should consider using a traceable shipping service. We cannot take responsibility for lost returned parcels. Need a new returns form? Download here Download Additional Returns & Exchange Form 

To be eligible for an exchange, clothing must be unworn, unmarked and returned in the original packaging and tags attached. 

We can provide exchanges within 30 days of receiving your order. If you need to exchange an item please use the included form within your parcel and send back the item to us.

International Exchanges are currently at your cost. To qualify for an exchange - items must be unworn, within original packaging and tags attached to be accepted for exchange. Please include the items and size you require exchanging to, if there is an increase in the order total a payment link will be emailed to you. 

Need a new exchange form? Download here Download Additional Returns & Exchange Form 

If you believe an item is faulty please email info@blackfortequestrian.com please attach pictures and include your order number if you can. We will investigate and come back to you with a resolution.

We are not liable for any customs/duty charges, when sending a return, you must clearly state on the parcel ‘UK Return – All Tax & Duties Paid’ – Should we receive a return, where this information has not been made clear and taxes & duties have been charged, we will not accept the return and it will be the customers responsibility to clear these charges. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you of the approval of your refund. Please note shipping costs are non refundable. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@blackfortequestrian.com

If your parcel hasn't arrived after 14 full working days (Mon-Fri) please email us at info@blackfortequestrian.com so we can start our investigations. We use a traceable shipping service and we will do everything we can to secure details on the lost parcel. 

We ask during this time you are patient as these investigations can sometimes take up to 14 days, however rarely this long. We will endeavour to provide support and updates during this time to secure the location of your parcel.

Please note Blackfort Equestrian cannot accept responsibility for items being delayed in severe weather conditions however we will endeavour to keep customers updated on progress of deliveries.

We cannot accept responsibility for lost or stolen parcels if the delivery courier has scanned the parcel at your location and/or attached a delivery photo.

If a parcel is delivered to a neighbour or parcel hub reasonable effort must be made to retrieve this item before we can start an investigation for lost parcels.

We have a full product care guide that with increase the lifespan of your new riding collection! View this here