Shipping and Refund Policy

If you have any further questions please email info@blackfortequestrian.com

UK Delivery

Standard 3-5 working day delivery £3.95 with Royal Mail Tracked 48 hours.

FREE FOR ORDERS ABOVE £85.00

Delivered Monday to Saturday.

*Working days are classified as Monday to Fridays excluding bank holidays.

Please note Blackfort Equestrian cannot accept responsibility for items being delayed in severe weather conditions however we will endeavour to keep customers updated on progress of deliveries.

Express delivery

£7.95 on orders below £85

£3.95 on orders above £85

Express delivery is not available to Scottish Islands / Highlands. 

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

*Working days are classified as Monday to Fridays excluding bank holidays.

Please note Blackfort Equestrian cannot accept responsibility for items being delayed in severe weather conditions however we will endeavour to keep customers updated on progress of deliveries.  

Certain delivery services could be restricted in some areas and deliveries may take longer. Any queries please email info@blackfortequestrian.com

 

EU Delivery

(Including delivery to ireland the the channel islands)

Royal Mail International Tracked service £11.95 delivered Monday to Fridays 5-7 Working Days.

FREE for orders over £185.00

UK VAT is removed at checkout.

Blackfort Equestrian is not liable for any customs or additional local charges for your parcel.

DHL International Express service £18.95 delivered Monday to Fridays 2-3 Working Days.

Blackfort Equestrian is not liable for any customs or additional local charges for your parcel. Alternatively Royal Mail International Tracked is available - select at checkout. 

USA & Canada

DHL International Express service £21.95 delivered Monday to Fridays 2-5 Working Days.

£9.95 for orders over £200+

UK VAT is removed at checkout.

Blackfort Equestrian is not liable for any customs or additional local charges for your parcel.

Australia & Worldwide

DHL EXPRESS WORLDWIDE £34.95 7-10 working days.

We currently ship to the following countries using DHL INTERNATIONAL EXPRESS.

Australia, New Zealand & Kuwait

Blackfort Equestrian is not liable for any customs or additional local charges for your parcel.

FAQ

Frequently asked questions?

If your parcel hasn't arrived after 5 full working days (Mon-Fri) please email us at info@blackfortequestrian.com so we can start our investigations. We use a traceable shipping service and we will do everything we can to secure details on the lost parcel. 

We ask during this time you are patient as these investigations can sometimes take up to 14 days, however rarely this long. We will endeavour to provide support and updates during this time to secure the location of your parcel. 

From the 1st of January 2021, the UK will leave the EU. What does this mean?  For our worldwide customers, who are not part of the EU, everything will remain the same. For our customers who are part of the EU – orders will now be subject to tax and duty charges. If you have any queries, please contact us at info@blackfortequestrian.com.  

How much tax and duty will I pay?

Tax and duty is charged on order value. De minimis value is the amount you can spend before receiving tax and duty charges. De minimis value varies from country to country, it is recommended to check what this value is with your local tax office. Before delivery, customs/your courier will contact you to pay these charges. You will not receive your order without paying these charges. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Returns and exchanges

Not in love with your purchase? Need a better fit? We have an easy returns and exchanges process. Keep the tags attached and we'll sort the rest. We don't cover the postage for returns but exchanges are FREE!

Please note - outlet items are non refundable.

To be eligible for a refund, clothing must be unworn, unmarked and returned in the original packaging and tags attached. 

Our returns policy is 30 days from receiving your goods. If 30 days have past since your purchase, unfortunately we can’t offer you a refund or exchange. 

Non-returnable items:

Gift cards

Sale Items (these are refunded onto an e gift card)

Please note we reserve the right to make a deduction or return the item if clothing is returned with make up / tanning products / perfume marks. Please return items in an unworn/unwashed, resalable condition to avoid deductions/returns. 

Shipping costs are non-refundable. 

Returns address:

BLACKFORT EQUESTRIAN

2 SMITHY BROOK ROAD

RENISHAW

SOUTH YORKSHIRE

S21 3JS

If you are shipping an item over £50, you should consider using a traceable shipping service. We cannot take responsibility for lost returned parcels.

Place the item back within its original packaging and reseal the shipping bag.

Please use the included shipping label within your parcel, £3.95 is deducted from your refund for using this label, exchanges are free of charge!

You can arrange a collection from just 60p from your home/work address via Royal Mail's Collection Service https://www.royalmail.com/collection No shipping label in your parcel? Send us an email with your order number and we can send one over. 

If you are shipping an item over £50, you should consider using a traceable shipping service. We cannot take responsibility for lost returned parcels. Need a new returns form? Download here Download Additional Returns & Exchange Form 

We can provide exchanges within 30 days of receiving your order. If you need to exchange an item please use the included form within your parcel and send back the item to us using the included shipping label.

We offer FREE exchanges using this method. To qualify for an exchange - items must be unworn, within original packaging and tags attached to be accepted for exchange. Please include the items and size you require exchanging to, if there is an increase in the order total a payment link will be emailed to you. 

Need a new exchange form? Download here Download Additional Returns & Exchange Form 

If you believe an item is faulty please email info@blackfortequestrian.com please attach pictures and include your order number if you can.

We are not liable for any customs/duty charges, when sending a return, you must clearly state on the parcel ‘UK Return – All Tax & Duties Paid’ – Should we receive a return, where this information has not been made clear and taxes & duties have been charged, we will not accept the return and it will be the customers responsibility to clear these charges. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you of the approval of your refund. Please note shipping costs are non refundable. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@blackfortequestrian.com

Please note £3.95 may have been deducted from your refund for using our prepaid shipping label.